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Privacy Policy

A1 Locksmiths Pty Ltd may collect website visitors’ contact information (like their e-mail addresses). Unless you object, this information may be used:

– to send news, information about our activities and general promotional material which we believe may be useful to you;
– to monitor who is accessing the website or using services offered on the website; and
– to profile the type of people accessing the website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.

We utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:

– we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
– we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
– we are required by law to disclose the information.

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.

Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.

All personal information which we collect for the purposes of processing orders and/or delivering services (including your contact details and, if relevant, credit card details) is kept confidential and secure to the best of our ability.

There are circumstances where a client/users’ personally identifiable information will need to be submitted to a 3rd party company (including directories and networks) in the provision of our services. All due care is taken to ensure this is done in a secure manner. On occasion the 3rd party recipient of this information might contact users in relation to their own services. Please note that while every effort is made to minimize such occurances, contact by 3rd parties is beyond the control of the staff and terms of A1 Locksmiths Pty Ltd .

We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.

If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact us.

9370 2943

How can we Help?

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Our Services

  • Replacement Keys
  • Auto Transponder & Electronic Keys
  • Restricted / Master Key Systems
  • Home Lock Security

Testimonials

Take a look at what some of our previous clients have to say about us. For more testimonials contact us

" This morning I was served by both Dave and Ben in your Morley business premises – these two chaps most certainly know very well how to welcome and service customers and I would suggest that they both receive an “Employee of the Month” award or a Christmas bonus as such.

Compared with overseas business, I find Australian businesses, generally, are very unprepared to service customers in a way they need and desire.

Your two staff members this morning were a delight to encounter.

Thanks for helping we customers to find shopping a pleasant task for a change! "

Jane

" I am a customer service consultant from the RAC call centre in Joondalup and one of our members called up and wanted to leave a review about one of your staff members who assisted her on a job on the 24th November 2014.

The staff members name was Kain and he assisted our member with a steering lock problem and replaced her ignition barrel.
The member wishes to thank him for his impeccable service which went above and beyond what he was there to do as he helped her remove a padlock from an old gate whilst he was there. She said that Kain was very courteous and well-mannered and was extremely helpful in the resolution of the problem.

Thankyou very much for your service to our members and please ensure that this gets passed onto Kain. "

RAC Staff

" Zac was very professional and knowledgeable when trying to add a new smart key to my Nissan Skyline
(import).

Nissan were unable to add the new smart key they provided. Although the initial attempt was unsuccessful, Zac diagnosed the new smart key was faulty. He then provided a heap of feedback for me to advise Nissan when requesting a replacement smart key.

Nissan were very prompt in replacing the smart key, but refuted Zac's information on adding the new smart key. They flatly denied it was possible to add it that way and again said they could not add it.

I took the new smart key to Zac and in less than 15 minutes, bingo!, new smart key added (take that Nissan!) awesome work thanks Zac. "

John

" About a month ago, the door lock on the passenger side was damaged, presumably by a would-thief who probably used a screwdriver in a failed attempt to gain entry to the car. The lock was bashed into the doorhandle, leaving it unsightly though luckily the remote-control locking mechanism was still working.

One option was to have the damage repaired by a Hyundai dealer. I duly requested a rough estimate and was told the whole door handle might need replacing, which would cost around $960.

I then called RAC Insurance to inquire if there was a locksmith I could approach. Unfortunately I can’t remember the name of the gent I spoke to in the call centre but he was most helpful and gave me the details of A1 Locksmiths who, he said, was an authorised RAC repairer.

From the time I first called A1 Locksmiths, they could not have been more helpful. Their receptionist mentioned the team had repaired car locks in the past and suggested I bring it to their workshop for an estimate.
That’s what I did on November 19 and what a pleasure it was to deal with a company eager to help. After taking the car into the workshop, a technician told me they could fix the lock. The cost was $88 and it could be done immediately, if I was prepared to wait for about an hour.

What a contrast to the Hyundai dealer replacing the whole handle, which could have cost as much as $960 and would have meant leaving the car with them for most of the day.

I can not speak highly enough of A1 Locksmiths and will be writing to their management to convey my thanks and appreciation for their help and outstanding customer service. The RAC can feel proud of having A1 Locksmiths as one of its authorised repairers and I would be delighted if you could inform them of this ringing endorsement from a member of the RAC. "

Iain Cameron, Carine