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Privacy Policy

A1 Locksmiths Pty Ltd may collect website visitors’ contact information (like their e-mail addresses). Unless you object, this information may be used:

– to send news, information about our activities and general promotional material which we believe may be useful to you;
– to monitor who is accessing the website or using services offered on the website; and
– to profile the type of people accessing the website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.

We utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:

– we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
– we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
– we are required by law to disclose the information.

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.

Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.

All personal information which we collect for the purposes of processing orders and/or delivering services (including your contact details and, if relevant, credit card details) is kept confidential and secure to the best of our ability.

There are circumstances where a client/users’ personally identifiable information will need to be submitted to a 3rd party company (including directories and networks) in the provision of our services. All due care is taken to ensure this is done in a secure manner. On occasion the 3rd party recipient of this information might contact users in relation to their own services. Please note that while every effort is made to minimize such occurances, contact by 3rd parties is beyond the control of the staff and terms of A1 Locksmiths Pty Ltd .

We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.

If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact us.

9370 2943

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Our Services

  • Replacement Keys
  • Auto Transponder & Electronic Keys
  • Restricted / Master Key Systems
  • Home Lock Security

Return, Exchange and Refund Policy

We will gladly accept product returns, exchanges and refunds when:

  • There is proof of receipt
  • A manufacturing fault of the product
  • The product does not match the description/sample or is an incorrect item
  • Has been returned to store within 30 days of purchase

Returns, exchanges and refunds CANNOT be accepted when:

  • NO refund will be given when there is no receipt present.
  • Store credit can be granted in any circumstance that the customer has lost their receipt providing the return abides by the
    policy limits
  • The item is defective or damaged but not to the fault of the product
  • The return is made out of the 30 day time frame and/or after the warranty period
  • Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded
  • Refunds or exchanges cannot be made on automotive keys and remotes due to the common misuse and wear and tear by customers
  • To be eligible for a refund or return; your item must be unused and in the same condition that you received it with the original product packaging

Several types of goods are exempt from being returned or refunded:

  • When a key is cut by key codes there will be no refund given in any circumstance when the
    key does not work
  • Automotive key shells due to their fragile nature and common wear and tear
  • Any shipping or freight charges that may have applied to your sale unless a supplier or
    manufacturer fault has occurred.
  • If you require a refund, the shipping and freight charges
    will be deducted from your refund
  • All returns, exchanges and refunds must be returned to store within 30 days of purchase.
  • Unfortunately after that date there will be no returns granted.

Part’s warranty is subject to individual manufacturer’s terms and conditions. For any information
regarding this topic please don’t hesitate to speak to a friendly member of the A1 team.