Locksmith Perth
   

Locksmith Perth

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Testimonials
After Hours Locksmith Perth

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Testimonials

Greetings Owner/Manager

This morning I was served by both Dave and Ben in your Morley business premises – these two chaps most certainly know very well how to welcome and service customers and I would suggest that they both receive an “Employee of the Month” award or a Christmas bonus as such.

Compared with overseas business, I find Australian businesses, generally, are very unprepared to service customers in a way they need and desire.

Your two staff members this morning were a delight to encounter.

Thanks for helping we customers to find shopping a pleasant task for a change!

Christmas Greetings

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I am a customer service consultant from the RAC call centre in Joondalup and one of our members called up and wanted to leave a review about one of your staff members who assisted her on a job on the 24th November 2014.

The staff members name was Kain and he assisted our member with a steering lock problem and replaced her ignition barrel.
The member wishes to thank him for his impeccable service which went above and beyond what he was there to do as he helped her remove a padlock from an old gate whilst he was there. She said that Kain was very courteous and well-mannered and was extremely helpful in the resolution of the problem.

Thankyou very much for your service to our members and please ensure that this gets passed onto Kain.


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Overall, how satisfied were you with the service?
Very Satisfied


Would you recommend our service to colleagues or contacts within your industry?
Definitely

Would you use our service in the future?
Definitely

What aspect of the service were you most satisfied by?
Customer Service

What do you like about the service?
Zac was very professional and knowledgeable when trying to add a new smart key to my Nissan Skyline
(import). Nissan were unable to add the new smart key they provided. Although the initial attempt was unsuccessful, Zac diagnosed the new smart key was faulty. He then provided a heap of feedback for me to advise Nissan when requesting a replacement smart key. Nissan were very prompt in replacing the smart key, but refuted Zac's information on adding the new smart key. They flatly denied it was possible to add it that way and again said they could not add it. I took the new smart key to Zac and in less than 15 minutes, bingo!, new smart key added (take that Nissan!) awesome work thanks Zac.


What do you dislike about the service?
Nothing.

Thinking of similar services offered by other companies, how would you compare the service offered by our company?
Much Better


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Praise for RAC Insurance and A1 Locksmiths

About a month ago, the door lock on the passenger side was damaged, presumably by a would-thief who probably used a screwdriver in a failed attempt to gain entry to the car. The lock was bashed into the doorhandle, leaving it unsightly though luckily the remote-control locking mechanism was still working.

One option was to have the damage repaired by a Hyundai dealer. I duly requested a rough estimate and was told the whole door handle might need replacing, which would cost around $960.

I then called RAC Insurance to inquire if there was a locksmith I could approach. Unfortunately I can’t remember the name of the gent I spoke to in the call centre but he was most helpful and gave me the details of A1 Locksmiths who, he said, was an authorised RAC repairer.

From the time I first called A1 Locksmiths, they could not have been more helpful. Their receptionist mentioned the team had repaired car locks in the past and suggested I bring it to their workshop for an estimate.
That’s what I did on November 19 and what a pleasure it was to deal with a company eager to help. After taking the car into the workshop, a technician told me they could fix the lock. The cost was $88 and it could be done immediately, if I was prepared to wait for about an hour.

What a contrast to the Hyundai dealer replacing the whole handle, which could have cost as much as $960 and would have meant leaving the car with them for most of the day.

I can not speak highly enough of A1 Locksmiths and will be writing to their management to convey my thanks and appreciation for their help and outstanding customer service. The RAC can feel proud of having A1 Locksmiths as one of its authorised repairers and I would be delighted if you could inform them of this ringing endorsement from a member of the RAC.

Iain Cameron, Carine WA 6020

 

   
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Locksmith Perth